The Good Emergency Room

January 08, 2024

Discover how Emergency Rooms cater to the diverse needs of patients, staff, and families. Hilary Bales and Akshay Sangolli explore how design delicately balances urgency and empathy.

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Tully Mahoney

With a background in Quantitative Economics, Tully brings a fresh perspective to Page's Storytelling team. She excels in simplifying complex ideas to make the architecture and engineering industry more accessible to a wider audience. As the host of Page’s Podcast, The Good Room, Tully dives into the narratives behind our built world and the minds that shape it. The podcast serves as her platform to help demystify the intricacies of design.


Akshay Sangolli

What is the right balance between elevated user experiences and clinically efficient solutions to serve current work processes? How can we design spatial solutions that are flexible, adaptable, and process neutral, so they remain relevant in this rapidly evolving world? As a board-certified healthcare architect, these questions have guided Akshay through various client and stakeholder interactions across three continents. These ideas have helped him balance visionary attitude, lean thinking, and evidence-based approaches to arrive at contextually relevant, safe, efficient, and effective solutions.


Hilary Bales

Hilary Bales is a Principal and Senior Healthcare Planning Specialist at Page with more than 20 years of experience. She has a passion and expertise in behavioral health, federal and veteran healthcare facilities. Drawing from the latest research in care models and clinical best practice, Hilary has actively led planning and design efforts through consensus building and dynamic listening to generate safe and therapeutic care environments for patients, families, and staff. She lives in Dallas, Texas with her husband and three children and enjoys cooking, gardening, volunteering, and spending time with family and her animals in her free time.